Shipping
We are pleased to provide shipping services to our valued customers within Australia. This Shipping Policy outlines important information regarding our shipping methods, delivery times, and related terms and conditions. Please read this policy carefully to understand how we handle shipping for your orders.
Shipping Methods:
We utilise trusted shipping carriers to ensure the safe and timely delivery of your purchases. The available shipping methods may vary depending on the size, weight, and destination of your order. During the checkout process, you will be presented with the available shipping options for your location.
Shipping Costs:
Shipping costs are calculated based on various factors, including the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process, allowing you to review the total cost before confirming your purchase.
Delivery Times:
Estimated Delivery Dates are entirely dependent on each individual item being ordered, and your chosen shipping method. PO Box and Parcel Lockers may cause delay in delivery times.
- Standard Delivery Transit is 1-5 Business Days to most locations throughout Australia, longer for some rural or remote areas + Processing time of 1-3 Business days
- Express Delivery Transit is 1-2 Business Days to most locations throughout Australia, longer for some rural or remote areas + Processing time of 1-3 Business days
For transit time estimate given by Australia Post, please visit the link here.
Shipping Restrictions:
Certain items may be subject to shipping restrictions or additional handling requirements due to their size, weight, or nature. These restrictions may apply to specific products or certain regions within Australia. If your order contains restricted items or is destined for a restricted area, we will contact you to discuss alternative shipping arrangements if possible.
Order Tracking:
We provide order tracking services for your convenience. Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier's website or by contacting their customer service directly.
Order Delivery:
For successful delivery, please ensure that the shipping address provided during checkout is accurate and complete. It is your responsibility to provide a valid delivery address where someone will be available to receive the package. In the event that a delivery attempt is unsuccessful, the carrier may leave a notification card or contact you to arrange an alternative delivery time or pickup location.
International Shipping:
At this time, we only offer shipping within Australia and do not provide international shipping services. We apologise for any inconvenience this may cause and appreciate your understanding.
Contact Us:
If you have any questions or concerns regarding our shipping policy or require assistance with a specific order, please do not hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with us is smooth and enjoyable.
Thank you for choosing Peeled Orange Creations. We appreciate your trust and look forward to serving you with our quality products and reliable shipping services.