FAQs

Welcome to the FAQ section of Peeled Orange Creations. Here, we address some commonly asked questions to provide you with the information you need. If you have any further inquiries, please feel free to contact our customer service team.

1. How do I place an order? Placing an order is easy! Simply browse our website, select the products you wish to purchase, and add them to your cart. Proceed to the checkout page, enter your shipping and payment details, and confirm your order. Once the order is successfully placed, you will receive an order confirmation email.

2. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other payment options, as displayed during the checkout process. All payments are processed securely to ensure the safety of your personal information.

3. Do you offer international shipping? Currently, we only offer shipping within Australia and do not provide international shipping services. We apologise for any inconvenience caused and appreciate your understanding.

4. How long does shipping take? The estimated delivery timeframes may vary depending on your location, the shipping method chosen, and other factors. We strive to process and dispatch orders promptly. Once dispatched, you will receive a confirmation email with tracking information to monitor the progress of your shipment.

5. What is your return policy? We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Returns and Refunds Policy for detailed instructions on how to request a return or refund. Please note that certain conditions and restrictions may apply.

6. Can I cancel or modify my order after it has been placed? Once an order is placed, it enters our processing system to ensure swift delivery. Therefore, we recommend contacting our customer service team immediately if you need to cancel or modify your order. While we cannot guarantee changes can be made, we will do our best to assist you.

7. Are the products safe and of good quality? We prioritise the safety and quality of our products. We source our party supplies from reputable suppliers and conduct quality checks to ensure they meet our standards. However, it is essential to follow the provided guidelines and supervise children when using certain items to ensure their safety.

8. Can I track my order? Yes, you can track your order. Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier's website or by contacting their customer service.

9. Do you offer bulk or wholesale pricing? Yes, we offer bulk and wholesale pricing for select products. If you are interested in placing a large order, please contact our customer service team, and we will be happy to assist you with pricing and availability.

10. How can I contact your customer service? You can reach our customer service team by filling out our contact form here. Our friendly team is here to assist you with any questions, concerns, or inquiries you may have.

We hope these FAQs have addressed some of your queries. If you need further assistance, please do not hesitate to reach out. We appreciate your support and look forward to helping you create unforgettable party experiences!