Returns and Exchanges

Printing Errors

All of Our products are professionally printed and handmade once an order is placed.

If an error has been made on our behalf, we will organise to have your order replaced as a priority. A photo is usually requested to support a claim.

All requests for returns or exchange must be done so within 7 business days of your order being delivered.

Change of Mind

We do not accept returns or exchanges due to change of mind or party theme; or in the event that your celebration is cancelled; or if your order does not arrive in time for your celebration. As our products are custom made, we are unable to accept an item for return as they cannot be re-sold or re-used. If you have any questions or are unsure about an item please ask before purchasing. 

Returns

Please note as some products are personalised we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange,

• Please contact our customer service either via email: info@peeledorangecreations.com.au
  
  
• Once your refund request has been processed, we will contact you for the return details.
  
  
• Once we have received the item we will process the refund the next business day onto your original payment method. Please allow approx. 3 business days for the amount to show up on your card/account.
  
  
• You have 30 days from the date of purchase to initiate a return/exchange.